Privacy Policy

This following document sets forth the Privacy Policy for the NORTH SHOALHAVEN MEALS ON WHEELS LIMITED website, https://www.northshoalhavenmeals.org.au.

NORTH SHOALHAVEN MEALS ON WHEELS LIMITED is committed to providing you with the best possible customer service experience. NORTH SHOALHAVEN MEALS ON WHEELS LIMITED is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

There are many aspects of the site that can be viewed without providing personal information. However, for access to future NORTH SHOALHAVEN MEALS ON WHEELS LIMITED customer support features, you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. NORTH SHOALHAVEN MEALS ON WHEELS LIMITED takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address.

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalise, and expand our website
  • Understand and analyse how you use our website
  • Develop new products, services, features and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud
  • Deliver advertising to you via remarketing

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Log Files

North Shoalhaven Meals on Wheels follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, North Shoalhaven Meals on Wheels uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.

Third parties (such as NextRoll, Google) may place cookies on the browser used by the visitor in order to serve targeted advertising and for measurement and analytics purposes.

Visitors can decline to have personal data collected via third party tracking technologies by navigating to the settings feature in their browser and declining all third party cookies or declining third party cookies from specific sites, or, for mobile, limiting ad tracking or resetting the advertiser identifier via the privacy settings on their mobile device.

Changes to this Privacy Policy

NORTH SHOALHAVEN MEALS ON WHEELS LIMITED reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. NORTH SHOALHAVEN MEALS ON WHEELS LIMITED reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

NORTH SHOALHAVEN MEALS ON WHEELS LIMITED welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: (02) 4422 5111

Post: Attn: Privacy Policy,
NORTH SHOALHAVEN MEALS ON WHEELS LIMITED,
86 Fairway Drive, North Nowra NSW 2541

E-mail: [email protected]